Frequently asked questions

Most agencies are live in under 15 minutes. Create your account, invite your agents, and adjust your pipeline stages to match how your team already works. There is nothing to install and no server to run — The Land Lead is a web app that also installs to your phone's home screen.

Yes. The app opens in demo mode with a fully seeded sample agency — 5 users and 22 leads — so you can click through the Today screen, pipeline, dashboard, and team roles without creating an account or connecting a database. Nothing you do in demo mode touches real data.

Yes. Send us your existing spreadsheet or CRM export and we will map the columns and load it for you as part of onboarding. Get in touch and we will walk you through it.

The day-to-day agent view is deliberately small: the Today screen shows overdue follow-ups, what is due today, and new leads. Logging an outcome takes two taps. Most agents are productive on their first day, and there is a full user guide inside the app under Docs.

You connect the Facebook Page you run your ads from, and we pull leads in on your behalf using the permissions you grant during the Facebook login dialog. You can also publish listings straight to your connected Facebook and Instagram Pages from the Posts screen, and disconnect at any time from Settings.

Add it manually. The quick-add form only requires a phone number, so an agent can capture a walk-in in a few seconds and fill in the rest later. Duplicate detection warns you if that number is already in the system.

Every lead has a one-tap WhatsApp click-to-chat button that opens the conversation with a personalised message from your saved templates. You edit the templates in Settings so the wording matches how your agency actually speaks to clients.

Round-robin assignment distributes incoming leads evenly across your active agents the moment they arrive, so nothing sits unclaimed. You can turn it off in Settings if you would rather assign manually, and managers can reassign any lead at any time.

Yes. The stages are yours to rename, reorder, add to, and remove in Settings. Lost reasons are mandatory when a deal is marked lost, so your dashboard shows you why deals are actually falling through.

Three: Owner, Manager, and Agent. Owners and Managers see the whole agency — every lead, the full dashboard, and team management. Agents only see the leads assigned to them. This is enforced in the database with row-level security, not just hidden in the interface.

The product is built for teams of roughly 3 to 25 agents, and the plans are sized around that. If you are larger, talk to us — we will work out the right arrangement.

Deactivate them from the Team screen. They immediately lose access, their leads stay in the system, and you can reassign their pipeline to whoever picks it up. Nothing is lost when someone moves on.

Pricing depends on the size of your team and which integrations you need, so we quote it per agency rather than publishing a single number. Tell us how many agents you have and we will send you a straight answer, usually the same day.

Yes. You can explore the full product in demo mode with no account at all, and every paid plan starts with a trial period on your own real data. No credit card is required to begin.

Yes. There is no lock-in contract. Cancel and your subscription runs to the end of the period you have already paid for. You can export your leads to CSV at any time, including after you cancel.

No. Every organisation's data is isolated with row-level security enforced in the database itself, so a query can only ever return rows belonging to your organisation. The isolation does not depend on the application getting it right.

You do. Your leads and your team's activity belong to your agency. We do not sell personal information, and we do not use your lead data to build anything for anyone else.

Yes to both. The dashboard exports to CSV whenever you want, and you can request full deletion of your data at any time — we remove it within 30 days unless we are legally required to retain something.

Only what you enable. We store a long-lived access token and the list of Pages you manage, and we use them to publish content and retrieve leads for you. Our handling follows the Meta Platform Terms, including the Limited Use requirements. Disconnecting in Settings deletes the token we hold.

It is built mobile-first, because that is where agents actually work. It installs to the home screen as a progressive web app, so it opens like a native app without going through an app store.

The app needs a connection to sync leads and activity. It is built to be light enough to work on slow or patchy mobile networks, but changes made with no connection at all are not queued today.

Email support at support@thelandlead.com for every plan, with onboarding help, lead import, and Facebook Lead Ads setup guidance included when you start. Larger teams get a named contact.